Axon Ivy Use Case

Orchestration of Consulting Processes

Axon Ivy provides an intuitive application for managing consulting services and appointments within organizations. Customers can request consulting services through a guided process. The system books the appropriate consultant and orchestrates all further necessary steps and information.

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Orchestration of Consulting Processes

Facts and Figures

Challenges

Coordination of internal and external consultants and their services
Different consultant skills and dispersion across numerous locations
Over 500,000 consultations per year - on-site, online and by phone

Solution with Axon Ivy

Introduction of a product-specific booking logic for internal and external consultants
Establishment of a core logic to process all steps in a guided and error-free manner
Management of all master data in one solution
Analysis & statistics functions

Highlights

Implementation of a web service for customers for making appointments
Appointment selection via previously defined criteria in the master data
Automated assignment of requests to the appropriate consultants

Reasons for Axon Ivy

Experience in modeling and implementing process logics
High degree of individualization in the configuration of product, consultant and offer
Fast and efficient implementation
High scalability of the solution