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Use Case

Orchestration of consulting processes

Focus on the customer with Axon Ivy

At a glance

Axon Ivy provides an intuitive application for managing consulting services and appointments within organizations. Customers can request consulting services through a guided process. The system books the appropriate consultant and orchestrates all further necessary steps and information.

Facts and figures

Challenges in a project

Challenges

  • Coordination of internal and external consultants and their services
  • Different consultant skills and dispersion across numerous locations
  • Over 500,000 consultations per year - on-site, online and by phone
Highlights of a project with Axon Ivy

Highlights

  • Implementation of a web service for customers for making appointments
  • Appointment selection via previously defined criteria in the master data
  • Automated assignment of requests to the appropriate consultants
Solution with Axon Ivy

Solution with Axon Ivy

  • Introduction of a product-specific booking logic for internal and external consultants
  • Establishment of a core logic to process all steps in a guided and error-free manner
  • Management of all master data in one solution
  • Analysis & statistics functions
Reasons for working with Axon Ivy

Reasons for Axon Ivy

  • Experience in modelling and implementing process logics
  • High degree of individualization in the configuration of product, consultant and offer
  • Fast and efficient implementation
  • High scalability of the solution

A topic for you as well?

Please contact us and we will show you without obligation how we can implement this application for you.

Our valued customers

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