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Process automation

Digital Energy Sector

From water, sewage services, and electricity to dams and natural gas – process automation in the energy sector is key to increasing efficiency and meeting regulatory requirements. Transform your energy company with Axon Ivy.
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Higher employee satisfaction

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Increased efficiency

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Cost savings

Your Challenge

Customer Retention, Compliance, and Efficiency

The high dynamics and transparency of the market put energy and utility companies under pressure. Customers can switch providers at the push of a button – without ever contacting their previous or new provider directly.

Additionally, increasing regulatory demands and compliance requirements must be met to avoid penalties and reputational damage. Companies are forced to offer better service and more transparency – not just to their customers, but across their operations.

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"For me, the workflow tool is an indispensable instrument for planning and managing change requests. The efficiency of the change process has increased enormously."

Daniel Bögli

Head of Infrastructure Data Management at BKW

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The  Solution for Your Unique Challenges in the Digital Energy Sector

Meeting these demands requires more than just a standard solution. Only through customized applications can energy companies offer tailored services. Implementations must focus on the customer while integrating existing applications and adhering to legal requirements.

Axon Ivy helps energy and utility companies find the right solution for their unique needs. This ensures that customers receive targeted and satisfactory service at every interaction. The digitalization, automation and orchestration of your business processes accelerates the modernization of your entire IT and extends your legacy systems.

Use Cases: Digitizing and Automating the Energy Sector

Digitalizing Connection of Homes

By digitizing the connection process for a major energy company, various connection types and core functions in electricity and gas can be implemented.

This simplifies the customer ordering process for both regulated and additional products while optimizing interactions with installers.

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Mobile Quality Check

The "Mobile Quality Check" process improves maintenance, inspection, and service work on-site with customers. Complicated Excel sheets, unnecessary email correspondence, and paper chaos are avoided.

With Axon Ivy, full digitization of on-site and back-office service and maintenance work is achieved. All data is stored in a legally compliant manner.

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Digitalization of the Waste Disposal Process

A major waste management firm relies on the Axon Ivy Platform to digitize its entire waste disposal process. From waste generation to disposal, the legally required process is ensured through a seamless workflow.

Additionally, Axon Ivy offers a unified application that digitizes the waste process from order to automated invoicing, incorporating IoT.

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MORE THAN 750 COMPANIES AROUND THE GLOBE RELY ON AXON IVY
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Digital Energy Sector & Beyond: With Axon Ivy

Whether you're integrating individual solutions into your end-to-end business processes or swiftly developing tailored applications to outshine competitors, the Axon Ivy automation platform empowers you to achieve operational excellence and deliver exceptional value to your customers.

Axon Ivy combines comprehensive automation and digitalization features, offering significant added value compared to isolated solutions and other platforms available on the market.

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Low-code process automation

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Reduced time to market

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Seamless integration of external systems

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Open Architecture

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Customized solutions for your challenges in the energy sector: Let’s explore together how digitalization, automation, and orchestration can take your company processes to the next level.
Axon Ivy offers tailored solutions designed to address the unique challenges faced by the energy sector. By streamlining and automating processes, Axon Ivy helps energy companies overcome specific industry hurdles and improve overall efficiency.
Axon Ivy can, for example, digitize and automate processes such as home connections, billing, customer inquiries, and interactions with installers. This speeds up operations, minimizes errors, and enhances customer satisfaction.
Axon Ivy enables seamless integration of compliance requirements into all processes. This ensures adherence to legal regulations while simultaneously minimizing the risk of fines and reputational damage.
Axon Ivy improves customer engagement and experience by automating customer service processes, personalizing interactions, and providing real-time insights. These enhancements lead to quicker response times, more accurate information, and overall better customer satisfaction.

Axon Ivy offers tailored solutions designed to meet the specific needs of the energy sector and each individual company. By optimizing processes and improving efficiency, energy companies can provide better service to their customers and differentiate themselves from the competition.