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How Adaptive Case Management Works

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Andreas Balsiger
by Andreas Balsiger

AXON Ivy has always been a leader in the automation of structured processes. But only 20% of processes are well structured and therefore suitable for an automation approach. In the age of digitalization, loosely coupled processes are the key to success. This is precisely where Adaptive Case Management (ACM) comes into play. Axon Ivy introduces three main concepts in the context of ACM.


What is ACM exactly?

Is the process model similar to a plate of delicious Italian spaghetti? Then the process is not suitable for a structured, automated workflow with a "Happy Path"! However, from now on, you don't have to worry about that anymore. With Axon Ivy, unstructured processes can easily be integrated. Adaptive Case Management (ACM) is the right choice to achieve this.

When opening a case, new roles and tasks can now be added 'ad hoc' while the process is active. The brand-new Digital Business Platform can execute appropriate ad hoc processes and add more tasks with just one click.

ACM is indispensable for any company that wants to start or has already begun digitization. Agility and maximum flexibility are a must to start the digital transformation successfully.


Signals and Business Data

The first step is to untangle the spaghetti process model. To do this, processes must be loosely coupled rather than tightly connected. The concept of signals has been implemented for this requirement. Any process can be connected to another, no matter when or where that process was designed. A signal is a reference to decide whether one process is triggered or called on by another process or not.

Now that we have loosely coupled processes, it will be necessary to share data among these processes. This is only possible if the data can be manipulated and modified independently. Classic SQL schemas do not allow this, and, therefore, Axon Ivy provides a schema-less data store that is simultaneously accessible to multiple processes.


Case Map

So far, so good, we have almost made it. What is still missing is an overall picture of the whole case. This picture consists of a series of processes (or let's call them Case Folders or Business Cases) that share the same data. The case map concept graphically represents the overall picture, ensuring that it is as adaptive and flexible as possible without losing oversight of the big picture.

It's as simple as it looks: Now, the phases can be defined. A phase is made up of those processes and sub-processes that can be triggered on demand. And the result is: Adaptive Case Management (ACM) at its best.

Axon Ivy Tip

Would you like to learn more about Adaptive Case Management? Read our white paper "Three Essential Concepts for Adaptive Case Management".