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Capability

ACM - Adaptive Case Management

The perfect navigation interface for seamlessly linking structured processes with flexible and unstructured ad hoc procedures.

Control of unstructured processes

Sharing data between processes

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Case Map as an overall picture

Signals and triggers instead of rigid structures

Find the fastest path for each business process

In a world of continuous optimization and rapidly growing companies, loosely coupled processes are the key to success: employees retain full flexibility without losing sight of the big picture - Adaptive Case Management makes this possible. With its innovative concepts for ACM, the Axon.ivy Digital Business Platform is best-in-class.

Stages

The individual process steps are divided into stages

Sidestep functionality

Processes that can be executed manually or optionally

Real-time monitoring

Overview of expired incidents and process throughput times

Conditions

Depending on the process path, this process step is executed

Stages

The individual process steps are divided into stages

Sidestep functionality

Processes that can be executed manually or optionally

Real-time monitoring

Overview of expired incidents and process throughput times

Conditions

Depending on the process path, this process step is executed

Your digital future starts with AXON Ivy

5 reasons to choose the Axon.ivy Digital Business Platform

Combine the speed and agility of a model-driven low-code development platform with the power to build enterprise-grade applications.

A digital business platform with the "WOW" factor

On top of a state-of the-art integrated development environment, the Axon.ivy Digital Business Platform comes with awesome development features and outstanding usability.

Outstanding ease-of-use for developers

Extremely scalable and future-proof architecture that can easily be extended with open standard technologies.

Open architecture

Integrate seamlessly with existing systems to read and write data. Benefit from an extensive set of out-of-the-box connectors.

Seamless integration

Optimized for fast implementation and efficient operation and maintenance. Speed up your projects with templates and extensive best practices. Citizen developers can build and run applications without writing a single line of code.

Accelerate time-to-market

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The Axon.ivy Digital Business Platform supports the loose coupling of processes and ad-hoc workflows.

Control of unstructured processes

Unstructured processes occur more and more frequently, without a pre-defined sequence of process steps. The system must support the modeling and definition of loosely coupled processes:

  • Calling optional processes manually or automatically via conditions or rules
  • Combine ad-hoc workflows with clearly defined, structured processes

The Axon.ivy portal offers the possibility to start unstructured ad hoc workflows at every step of the process.

Data can be shared across process boundaries with other instances during the lifetime of a business case.

Sharing data between processes

During the lifetime of a complex business transaction, multiple process instances can access stored data. For successful ACM projects, business data with schematic data storage is a key prerequisite:

  • Sharing data between processes, phases, and ad-hoc scenarios
  • Business case repositories serve as data storage
  • NoSQL data memory is accessible for several processes simultaneously
The Case Map provides an excellent overview of the entire business transaction with all its processes.

Case Map as a overall picture

The concept of a Case Map is used to graphically represent the overall picture of a business transaction, ensuring flexibility and transparency:

  • Combines processes that belong to the same case and pursue the same goal
  • Reduces the maintenance effort of processes as they are less complex
  • Shorter process runtimes significantly improve transparency and performance

Case Maps simplify the overall management of complex business processes: Phases define the overview, and for each phase there are processes and so-called side steps, which can be triggered ad-hoc, via a set of rules, or manually.

By using the signal concept, the strict coupling of processes can be avoided.

Signals and triggers instead of rigid structures

In Adaptive Case Management, signals and triggers replace strict couplings. Processes can be linked together, regardless of when and where a single process was designed:

  • Synchronous or asynchronous calling of processes via BPMN description
  • Cross-application connection of processes
  • No project dependency necessary for sending signals

A signal code is the reference to decide whether a process is triggered by another process or not.

Test the digitalization platform now

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