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Use Case

Streamlining Insurance Claims with AXON Ivy

Claims management for an insurance company.

At a glance

An insurance company deployed a claim management solution based on the Axon.ivy Digital Business Platform for automotive, life and property claims. The solution integrates internal and external adjusters and reviewers into a consistent, end-to-end process, speeding up claims processing, reducing error rates and increasing customer satisfaction.

Facts and figures


  • Many stakeholders in claims processing
  • Integration of external entities involved in the process, including international
  • High process complexity and diversity
  • Differences in Service Level Agreements (SLAs) make fully structured processes unrealistic


  • 50% faster claims processing
  • Intelligent Adaptive Case Management with handling of different SLAs
  • Improved human resources utilization through workload planning
  • Personalized processes, functions & task prioritization

Resulting Solution

  • Total digital solution for complete claims administration
  • Management of the various, partner-specific SLAs
  • Bi-directional integration with third-party systems

Why AXON Ivy?

  • Modern, efficient user interface
  • Experience in the insurance industry
  • Seamless integration with backend insurance systems
  • Intuitive process application (no need for training)

A topic for you as well?

Please contact us and we will show you without obligation how we can implement this application for you.

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