Customer Service

Automated processes for outstanding customer experience

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MORE THAN 750 COMPANIES AROUND THE GLOBE RELY ON AXON IVY

Delighting Your Customers with Future-Proof Solutions

Companies face the challenge of comprehensively satisfying the increasing demands of their customers. Services must be defined by an excellent user experience to ensure long-term acceptance. On the wishlist: Omni-channel customer contact and support, employee access to all relevant data, and fast, seamless processes without media disruptions.

Discover our use cases and learn how automated business processes can support you in delivering outstanding service to your customers.

Unified Naturalization Process

The naturalization process varies from municipality to municipality and usually takes several years. Process automation now ensures that all parties involved collaborate in a timely manner.

Digitizing the Home Connection Process

The digitalization of all types of grid access for electricity and gas resulted in streamlined consumer order processes, optimizing the interaction with installers and suppliers.

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Consistent Civil Service Administration

The planning, administration and billing of civilian service is costly and involves many parties. Digitalizing these processes is an added value for everyone involved.

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Fully Automated Claim Management

Fast processing of insurance claims for all parties involved guarantees compliance with SLAs and leads to greater customer satisfaction.

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Automated Processing of Bonus Payments

Based on an intelligent algorithm with tailored business rules, customer payments are identified, validated and digitally processed.

Intelligent Service Reports for the Aircraft Industry

One of the largest aircrafts manufacturers in the world has developed a central control process for all service reports for all its aircrafts, with a tight integration with the underlying ITSM system.

Managing Data Collection while Respecting SLA Targets

Complying with SLA agreements between customers, insurers and the bank is essential: process management helped automate and standardize many of the steps in the process.

Flexible Leasing Request Process

The handling of leasing applications is complicated and usually runs iteratively with many changes. End-to-end process automation reduced the processing time from 4 days to a few minutes.