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Axon Ivy
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Customer service

Automated processes for outstanding customer experience.

Future-proof solutions for
delighting your customers

Companies face the challenge of comprehensively satisfying the increasing demands of their customers. Services must be defined by an excellent user experience to ensure long-term acceptance. Omni-channel customer contact and support, employee access to all relevant data, and fast, seamless processes without media disruptions guarantee high customer satisfaction.

 

Discover our use cases and learn how automated business processes can support you in delivering outstanding service to your customers.

Managing data collection while respecting SLA targets
Managing data collection while respecting SLA targets

Core processes

Managing data collection while respecting SLA targets

Complying with SLA agreements between customers, insurers and the bank is essential: process management helped automate and standardize many of the steps in the process.

Banking and Insurance
Fully automated claim management
Fully automated claim management

Core processes

Fully automated claim management

Fast processing of insurance claims for all parties involved guarantees compliance with SLAs and leads to greater customer satisfaction.

Banking and Insurance
Flexible leasing request process
Flexible leasing request process

Core processes

Flexible leasing request process

The handling of leasing applications is complicated and usually runs iteratively with many changes. End-to-end process automation reduced the processing time from 4 days to a few minutes.

Retail
Group-wide approvals in the HR department
Group-wide approvals in the HR department

Strategic platform

Group-wide approvals in the HR department

The HR department of a retail chain with over 100,000 employees and over 100 individual legal entities imlemented digital processes for approvals and applications.

Cross-Industry
Unified naturalization process
Unified naturalization process

Core processes

Unified naturalization process

The naturalization process varies from municipality to municipality and usually takes several years. Process automation now ensures that all parties involved collaborate in a timely manner.

Public Sector
Consistent civil service administration
Consistent civil service administration

Core processes

Consistent civil service administration

The planning, administration and billing of civilian service is costly and involves many parties. Digitalizing these processes is an added value for everyone involved.

Public Sector
Voucher management for military officers
Voucher management for military officers

Back-Office

Voucher management for military officers

The solution highly automates and simplifies the process from distribution to redemption and clearing of vouchers for more than 1 million employees and hundreds of retailers.

Public Sector
Market platform of an energy company
Market platform of an energy company

Core processes

Market platform of an energy company

Customer service is of central importance in the liberalised energy market. All administrative processes are now streamlined for electricity consumers in a structured manner via a market platform.

Public Sector
Digitizing the home connection process
Digitizing the home connection process

Core processes

Digitizing the home connection process

The digitalization of all types of grid access for electricity and gas resulted in streamlined consumer order processes, optimizing the interaction with installers and suppliers.

Energy and Utilities
Quality assurance in the field of switchgear assembly
Quality assurance in the field of switchgear assembly

Core processes

Quality assurance in the field of switchgear assembly

Strict quality inspections for switchgears require a structured, traceable and fully documented process. The Quality Check App from Axon Ivy now perfectly covers these requirements.

Energy and Utilities
Launching a credit rating information app
Launching a credit rating information app

Core processes

Launching a credit rating information app

The constantly up-to-date credit check app allows for accurate credit checks to ensure safe payment for credit transactions.

Services
Automated processing of bonus payments
Automated processing of bonus payments

Back-Office

Automated processing of bonus payments

Based on an intelligent algorithm with tailored business rules, customer payments are identified, validated and digitally processed.

Banking and Insurance
Account closing workflow for advisors
Account closing workflow for advisors

Back-Office

Account closing workflow for advisors

The workflow solution for advisors for handling account closures (e.g. in the event of death) integrates the existing CRM system and creates a list of follow-up actions based on business rules.

Banking and Insurance
Digitalized social benefit audit
Digitalized social benefit audit

Back-Office

Digitalized social benefit audit

More than 90% of the verification of applications for social benefits is now fully automated. This reduces the response time for the recipient from 5 days to a few seconds.

Cross-Industry
Intelligent quality control for building maintenance
Intelligent quality control for building maintenance

Core processes

Intelligent quality control for building maintenance

Inspection, maintenance and service work on site can now be carried out and approved in a structured manner on mobile devices using the Axon Ivy Quality Check App.

Services
Intelligent quality control in the hotel industry
Intelligent quality control in the hotel industry

Back-Office

Intelligent quality control in the hotel industry

With the Quality Check App from Axon Ivy, quality checks including any possible follow-up activities are now simplified, structured and carried out and approved using mobile devices.

Services
Managing data protection (GDPR) with scalable processes
Managing data protection (GDPR) with scalable processes

Back-Office

Managing data protection (GDPR) with scalable processes

Standardized processes to ensure compliance with legal requirements in compliance with GDPR regulations prevent data breaches and handle all incidents in a comprehensive and timely manner.

Cross-Industry
Smart Meter Management as a Service
Smart Meter Management as a Service

Core processes

Smart Meter Management as a Service

A large energy provider enabled integration of any public utility company into a central service portal, independent of its respective ERP system, enabling smart metering in the cloud.

Energy and Utilities
Online scheduling of consulting services
Online scheduling of consulting services

Core processes

Online scheduling of consulting services

More than 500,000 consulting sessions can be organized via an intuitive control system including appointment scheduling. The system automatically indentified the best available consultant via a set of business rules.

Services
Company-wide low code process development
Company-wide low code process development

Strategic platform

Company-wide low code process development

Thanks to low-code support, a global construction and engineering company with more than 10,000 employees independently developed internal and external process applications.

Manufacturing and Hightech
Intelligent service reports for the aircraft industry
Intelligent service reports for the aircraft industry

Core processes

Intelligent service reports for the aircraft industry

One of the largest aircrafts manufacturers in the world has developed a central control process for all service reports for all its aircrafts, with a tight integration with the underlying ITSM system.

Manufacturing and Hightech
Group-wide end-to-end process orchestration
Group-wide end-to-end process orchestration

Strategic platform

Group-wide end-to-end process orchestration

A large global energy corporation uses Axon Ivy as an orchestration and process platform. All customizations are made with the platform instead of in the SAP system.

Energy and Utilities
Legally compliant tracking of hazardous waste
Legally compliant tracking of hazardous waste

Strategic platform

Legally compliant tracking of hazardous waste

Europe's largest operator of chemical sites uses Axon Ivy across the group companies to manage all critical business processes.

Manufacturing and Hightech
AI-controlled ERP system for SMEs
AI-controlled ERP system for SMEs

Strategic platform

AI-controlled ERP system for SMEs

An SMB software provider uses Axon Ivy as its central technology to fully automate all transactions between companies, individuals, government agencies, and legislators.

Services

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