Process Automation in Customer Service
Automated processes for outstanding customer experience
Complying with SLA agreements between customers, insurers and the bank is essential: process management helped automate and standardize many of the steps in the process.
The Marketplace Platform centralizes customer service processes in the liberalized electricity market, streamlining administrative tasks related to energy procurement. By automating these processes, it improves customer experience and ensures efficient, compliant service delivery.
Fast processing of insurance claims for all parties involved guarantees compliance with SLAs and leads to greater customer satisfaction.
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Customer Feedback Management automates the collection and analysis of customer feedback, enabling timely responses and enhancing service quality. This process fosters stronger customer relationships and drives continuous improvement in products and services, leading to increased satisfaction and loyalty.
The digitalization of all types of connections for electricity and gas results in an improved customer order process, optimizing the interaction with installers and suppliers.
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