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Process Automation in Customer Service

Automated processes for outstanding customer experience
Process automation in customer service with Axon Ivy
MORE THAN 750 COMPANIES AROUND THE GLOBE RELY ON AXON IVY
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Delighting Your Customers with Future-Proof Solutions

Companies face the challenge of comprehensively satisfying the increasing demands of their customers. Services must be defined by an excellent user experience to ensure long-term acceptance. On the wishlist: Omni-channel customer contact and support, employee access to all relevant data, and fast, seamless processes without media disruptions.

Discover our use cases and learn how automated business processes can support you in delivering outstanding service to your customers.

Managing Data Collection while Respecting SLA Targets

Complying with SLA agreements between customers, insurers and the bank is essential: process management helped automate and standardize many of the steps in the process.

Marketplace Platform for an Energy Company

The Marketplace Platform centralizes customer service processes in the liberalized electricity market, streamlining administrative tasks related to energy procurement. By automating these processes, it improves customer experience and ensures efficient, compliant service delivery.

Fully Automated Claim Management

Fast processing of insurance claims for all parties involved guarantees compliance with SLAs and leads to greater customer satisfaction.

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Process Automation in customer Service: Customer feedback management

Customer Feedback Management

Customer Feedback Management automates the collection and analysis of customer feedback, enabling timely responses and enhancing service quality. This process fosters stronger customer relationships and drives continuous improvement in products and services, leading to increased satisfaction and loyalty.

Digitalizing Connection of Homes

The digitalization of all types of connections for electricity and gas results in an improved customer order process, optimizing the interaction with installers and suppliers.

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