Customer service

With the Quality Check App from Axon Ivy, quality checks including any possible follow-up activities are now simplified, structured and carried out and approved using mobile devices.

Strict quality inspections for switchgears require a structured, traceable and fully documented process. The Quality Check App from Axon Ivy now perfectly covers these requirements.

The handling of leasing applications is complicated and usually runs iteratively with many changes. End-to-end process automation reduced the processing time from 4 days to a few minutes.

Customer service is of central importance in the liberalised energy market. All administrative processes are now streamlined for electricity consumers in a structured manner via a market platform.

Fast processing of insurance claims for all parties involved guarantees compliance with SLAs and leads to greater customer satisfaction.

More than 90% of the verification of applications for social benefits is now fully automated. This reduces the response time for the recipient from 5 days to a few seconds.

The naturalization process varies from municipality to municipality and usually takes several years. Process automation now ensures that all parties involved collaborate in a timely manner.

A large energy provider enabled integration of any public utility company into a central service portal, independent of its respective ERP system, enabling smart metering in the cloud.

The constantly up-to-date credit check app allows for accurate credit checks to ensure safe payment for credit transactions.

A large global energy corporation uses Axon Ivy as an orchestration and process platform. All customizations are made with the platform instead of in the SAP system.

Inspection, maintenance and service work on site can now be carried out and approved in a structured manner on mobile devices using the Axon Ivy Quality Check App.

The workflow solution for advisors for handling account closures (e.g. in the event of death) integrates the existing CRM system and creates a list of follow-up actions based on business rules.

The digitalization of all types of grid access for electricity and gas resulted in streamlined consumer order processes, optimizing the interaction with installers and suppliers.

More than 500,000 consulting sessions can be organized via an intuitive control system including appointment scheduling. The system automatically indentified the best available consultant via a set of business rules.

An SMB software provider uses Axon Ivy as its central technology to fully automate all transactions between companies, individuals, government agencies, and legislators.

The planning, administration and billing of civilian service is costly and involves many parties. Digitalizing these processes is an added value for everyone involved.

The solution highly automates and simplifies the process from distribution to redemption and clearing of vouchers for more than 1 million employees and hundreds of retailers.

The HR department of a retail chain with over 100,000 employees and over 100 individual legal entities imlemented digital processes for approvals and applications.

Standardized processes to ensure compliance with legal requirements in compliance with GDPR regulations prevent data breaches and handle all incidents in a comprehensive and timely manner.

Thanks to low-code support, a global construction and engineering company with more than 10,000 employees independently developed internal and external process applications.

One of the largest aircrafts manufacturers in the world has developed a central control process for all service reports for all its aircrafts, with a tight integration with the underlying ITSM system.

Based on an intelligent algorithm with tailored business rules, customer payments are identified, validated and digitally processed.

Complying with SLA agreements between customers, insurers and the bank is essential: process management helped automate and standardize many of the steps in the process.

Europe's largest operator of chemical sites uses Axon Ivy across the group companies to manage all critical business processes.