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Process Automation with Axon Ivy

Social Collaboration

Digital business processes enable highly efficient collaboration. The diverse social collaboration features in Axon Ivy unlock this potential.
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Social collaboration with process automation platform
Collaboration in the Truest Sense

Optimizing Performance through Social Collaboration

Business processes bring systems and users together. 

Axon Ivy provides various features to ensure users can collaborate effectively. All collaboration is logged and linked to the relevant case and task

Axon Ivy Enumeration: Social Collaboration

Configurable: The chat function can be enabled or disabled by administrators.

Axon Ivy Enumeration: Social Collaboration

Process-Related Chat Mode: Ensures compliance with audit requirements.

Axon Ivy Enumeration: Social Collaboration

Real-Time Chat: The chat is available in real-time and supports multiple simultaneous conversations.

Social Collaboration: Collaborative Working

Collaborative Working

To ensure every user can participate in and interact with processes, all tasks and responsibilities are managed through features like pool handling, delegation, and resource planning (staffing):
  • Work with individual notes and powerful chat features.
  • Simultaneous editing of web forms.
  • Define runtimes, deadlines, and escalation rules for reminders, reassignments, or escalations.
  • Integrated delegation and absence management.
Social Collaboration: Modern Web Portals

Modern Web Portals

User-friendly web dashboards that can be customized to the needs of each individual user are the foundation for information sharing. The Axon Ivy Portal offers:
  • Responsive design and BYOD (Bring Your Own Device) support.
  • Extensive filtering and reporting functions.
  • A fully configurable and flexible user interface.
  • Creation of personalized dashboards.
Social Collaboration: Ad-hoc Workflows

Ad-hoc Workflows

Improve the way business applications support your process work. Rigid workflows must be complemented by flexible ad-hoc mechanisms: 
  • Side steps to integrate unforeseen users into process work.
  • Automated notification and alerting.
  • Ad-hoc process steps for spontaneous task assignment while ensuring traceability.
Social Collaboration: Omni-Channel and AI Support

Omni-Channel and AI Support

Data entry is not limited to manual user interaction. A digital process automation platform provides access across all channels:
  • Chatbots and Natural Language Processing (NLP) for maximum user support.
  • Integration with Amazon Lex or any conversational interface.
  • Receiving and interpreting messages/events from external programs.

Shape Your Digital Future!

Start your free trial with Axon Ivy today and discover the full potential of seamless process automation.