Orchestration of consulting processes with Axon Ivy

Challenges

Coordination of internal and external consultants and their services
Different consultant skills and dispersion across numerous locations
Over 500,000 consultations per year - on-site, online and by phone

Highlights

Implementation of a web service for customers for making appointments
Appointment selection via previously defined criteria in the master data
Automated assignment of requests to the appropriate consultants

Solution with Axon Ivy

Introduction of a product-specific booking logic for internal and external consultants
Establishment of a core logic to process all steps in a guided and error-free manner
Management of all master data in one solution
Analysis & statistics functions

Reasons for Axon Ivy

Experience in modelling and implementing process logics
High degree of individualization in the configuration of product, consultant and offer
Fast and efficient implementation
High scalability of the solution

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