Success Story

Efficient and Sustainable Processes at ERGO

ERGO Versicherung AG has fundamentally digitalized its processes and aligned them with the requirements of the market. By opting for the Axon Ivy platform, ERGO has taken the path towards efficiency and process optimization.

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Efficient and sustainable processes at ERGO

Facts and Figures

Challenges

Complex regulatory requirements
Increasing demand for individualized products and services
Customer expectations for flexibility and simple processing
Risk of migration of younger, digitally savvy customers

Solution with Axon Ivy

Digital customer service across all channels
Digitalization along the entire value chain
Workflow engine supports escalation management and deadline-critical tasks
Optimized process control with real-time overview and automated workflows

Highlights

70 % faster product releases
80 % fewer queries during task processing
100% Solvency II compliant
Scalable, customizable solutions to manage growing data and product diversity

Why Axon Ivy?

Modular platform structure for maximum flexibility
Process automation increases effectiveness and efficiency
Low-code flexibility for rapid adaptation to market requirements
Seamless integration of digital and personal customer contact