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Use Case

Digitalizing connection of homes

Connecting Homes to the energy grid with AXON Ivy.

At a glance

Thanks to the digitization of the process to connect homes to the energy grid with the Axon.ivy Digital Business Platform, various types of connections and core functions can be implemented for the electric and natural gas grids. This streamlines the customer ordering and on-boarding process for regulated and ancillary services, including the handling of services provided by local installers.

Facts and figures

Challenges

  • Paper processes and manual data collection
  • Process disruption through manual steps for collecting documentation
  • Lack of process transparency
  • Lack of integration with SAP

Highlights

  • 70% boost in customer satisfaction
  • Significant savings in administrative costs
  • Fully automated quotation and billing
  • Personalized offers based on specific services selected
  • Transparency for all persons involved in the process (sales/installer/customer, etc.)
  • Time savings frees staff for value-add activities

Resulting Solution

  • Intuitive and fully integrated web application for the home connection process
  • Dynamic, role-specific task assignments
  • Easy and efficient ordering of additional products and services
  • Systematic, integrated escalation management

Why AXON Ivy?

  • Rapid implementation
  • Reduced training and testing effort
  • Easy integration with third-party systems via standard interfaces (e.g. SAP)
  • Personalized processing of the required data for end-users

A topic for you as well?

Please contact us and we will show you without obligation how we can implement this application for you.

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