Axon Ivy Use Case

Digitalizing Connection of Homes

Thanks to the digitization of the process to connect homes to the energy grid with Axon Ivy, various types of connections and core functions can be implemented for the electric and natural gas grids. This streamlines the customer ordering and on-boarding process for regulated and ancillary services, including the handling of services provided by local installers.

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Thanks to the digitization of the process to connect homes to the energy grid with Axon Ivy, various types of connections and core functions can be implemented for the electric and natural gas grids. This streamlines the customer ordering and on-boarding process for regulated and ancillary services, including the handling of services provided by local installers.

Facts and Figures

Challenges

Paper processes and manual data collection
Process disruption through manual steps for collecting documentation
Lack of process transparency
Lack of integration with SAP

Our Solution

Intuitive and fully integrated web application for the home connection process
Dynamic, role-specific task assignments
Easy and efficient ordering of additional products and services
Systematic, integrated escalation management

Highlights

70% boost in customer satisfaction
Significant savings in administrative costs
Fully automated quotation and billing
Personalized offers based on specific services selected
Transparency for all persons involved in the process (sales/installer/customer, etc.)
Time savings frees staff for value-add activities

Why Axon Ivy?

Rapid implementation
Reduced training and testing effort
Easy integration with third-party systems via standard interfaces (e.g. SAP)
Personalized processing of the required data for end-users