Housekeeping and maintenance are key cost factors in hotel operations. From the foyer to the bedroom, ensuring a perfect guest experience requires meticulous management of time and budget. To achieve this, available capacities must be utilized to their fullest potential. Digitalization and automation of administrative processes in housekeeping and building management are crucial for future success.
Cleanliness is Key
Unlike at home, cleaning a hotel is not a matter of just getting started and then taking your time. Instead, it must be meticulously planned. Housekeepers need to know precisely which areas need cleaning, when, by whom, and how. Cleanliness is a critical component of hospitality and the foundation of any successful hotel operation.
Mobile Quality Check App
The Mobile Quality Check app from Axon Ivy brings housekeeping and building management into the digital age. It provides all the necessary information for completing tasks quickly and allows facility managers or cleaners to check off completed tasks and note any issues or additional actions needed.
For example, the app can be used to document if a lamp is not working in the room. As the app can be integrated seamlessly into existing IT systems, requests like this can then be sent directly to the back office team without additional paperwork. This leads to clear, timely tasks, accurate reports, and continuous access to important information for both management and back office staff.
“Digitalization and automation of administrative processes in housekeeping and building management are crucial for future success.”
Andreas Balsiger
Head of Product Management, Axon Ivy AG
Using Native Functions on a Mobile Device
The app can connect with scheduling tools to automatically generate daily schedules and reduce coordination work. By leveraging mobile features such as cameras, GPS, and maps, users can, for instance, capture photos of damages and send them along with their location for further processing. The digitalization and automation of these processes enhance efficiency, improve customer satisfaction, and reduce error rates.
