The automotive market has been undergoing a significant transformation over the past few years. More and more people are shifting away from traditional car ownership in favor of flexible options like leasing, car subscriptions, and car sharing. The benefits are clear: the financing partner handles everything from vehicle selection to getting it on the road, making it an easy and convenient way to enjoy a vehicle for a limited time. Digital transformation of business processes is significantly reducing processing times for leasing, car sharing, or car subscription requests from several days to just a few minutes.
Payment Security as a Key Factor
When private customers choose a leasing contract or car subscription, financing providers in the automotive market must thoroughly assess their liquidity. Payment security is crucial, and clear conditions must be established in case of any claims. Traditionally, this review process takes several days, which can be a critical period. In leasing or car subscriptions, quick availability and flawless documentation are essential.
Car subscriptions, with contract terms ranging from one to six months, are particularly appealing to customers who need a vehicle on short notice. A long waiting period between signing up for the subscription and receiving the vehicle can be a dealbreaker.
Automated Digital Processes Save Time
The leasing request process clearly shows how much potential the automation of processes holds for such business models: Without digital process automation, it takes employees several days to gather all the necessary information from external CRM databases or information centers. However, with the help of a business process platform, these repetitive yet time-consuming tasks are automated. This not only saves valuable employee time but also enables them to hand over the keys to the leased vehicle within just 15 minutes if the credit check is approved.
“Consistent automation results in significant time and resource savings, enhances customer service, and gives leasing companies the competitive edge.”
Judith Riegel
Senior Marketing Manager, Axon Ivy AG
Maximizing Flexibility with Automation and Variable Business Rules
Despite the significant time savings, the platform ensures maximum flexibility for the provider by allowing dynamic adjustments to all necessary business rules. Additionally, the platform continuously learns, thanks to artificial intelligence (AI), analyzing decision-making behavior from application submission to contract finalization. In exceptional cases where automatic approval is not possible, the platform forwards the request to leasing company employees for a more detailed review.
This example of the leasing request process highlights the immense potential of digital transformation and the benefits of a business process automation platform like Axon Ivy. Consistent automation results in significant time and resource savings, enhances customer service, and gives leasing companies the competitive edge they need to succeed in a rapidly evolving market.
