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Focusing on the interaction between different automation technologies

Digital Process Automation Hyperautomation iBPMS Digitalization
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Andreas Balsiger
by Andreas Balsiger

Hyperautomation will remain one of the most important technology trends in the coming years. It supports the digital transformation of companies, thus enabling them to work in a quick, efficient, and focused way. For Hyperautomation to succeed, a detailed strategy and holistic approach are required in order to combine, coordinate and connect the different automation technologies intelligently. All this is based on an intelligent automation platform, which is used as a central hub to ensure that the sequence and interaction of individual tasks works perfectly.

 

The automation of individual processes has already become an integral part of our everyday life, with chatbots checking compensation claims for flight delays or the legality of a contract cancellation, approval processes taken care of at the touch of a button and systems generating invoices automatically. However, according to the analysts at Gartner, Hyperautomation is the order of the day. This term, which was coined by the market research company themselves, relates to the combination, coordination, and connection of different automation technologies. Among others, these include robotic process automation (RPA), artificial intelligence (AI), machine learning, natural language processing (NLP), process mining and analytics. The result is a kind of toolbox that can be used depending on requirements. Hyperautomation has been high on Gartner’s list of the top 10 technology trends for the past three years, with analysts making some bold predictions: “By 2024, companies will have reduced their operating costs by 30% by combining Hyperautomation technologies with restructured operating processes.”

 

All or nothing

However, companies should not blindly follow the motto of Hyperautomation – namely that everything that can be automated, should be automated. Instead, a sound strategy and end-to-end approach are called for. Suitable processes must be chosen and the right solutions found in cooperation with all the stakeholders involved. Despite having advantages that have been proven in case studies, using individual automation technologies can only be a quick win, and in isolation will still not result in long-term, widespread improvements. Instead, the aim should be to achieve intelligent automation by perfectly synchronizing RPA, AI, machine learning and co., and combining them sensibly depending on requirements. This can only succeed with the help of an automation platform that unifies and orchestrates the technologies, systems, and information as a central hub. Only when smooth, cross-functional interaction is ensured via the platform is Hyperautomation possible.

 

Hyperautomation is everywhere

When looking at Hyperautomation, the focus must not only be on core processes or processes with interfaces to customers and business partners. In addition, processes from back office and support must also be included. Furthermore, Hyperautomation should not only be seen as a purely technical solution but should instead be lived and breathed at a company. Only then will the desired added value also become reality. This requires specialized and honest providers who can assist customers at an early stage.

 

Change promotes Hyperautomation

Above all, Hyperautomation offers outstanding potential in branches that are currently undergoing a transformation. New business models and market players put companies under pressure and force changes. In such a situation, automation that only brings marginal gains makes little sense. Instead, major changes and a new approach are needed – which is where Hyperautomation comes in. Uniformly digitalized, automated, and perfectly synchronized business processes offer high levels of customer satisfaction, help to keep pace with technological changes and ensure that companies remain competitive. Success stories will be written wherever speed is of the essence, yet complex processes are the order of the day.

Axon Ivy Tip

A digitization platform is not only the hub for process automation, but also offers numerous tools for Hyperautomation as standard.