AI needs more than intelligence. It needs orchestration, governance and control.
Here are the key insights and trends from the Gartner Application Innovation & Business Solutions Summit 2026.
London
That was the question we brought to Gartner London. Here is what happened:
One of the highlights of the event was John Jürß's theatre session,"Who's Running Your AI? Mission Control with Trust & Governance", which was packed to capacity, with attendees standing at the back. It was a clear sign that organisations are actively looking for practical answers to one of the biggest challenges in AI today: how to combine innovation with governance, trust and control.
Across the event, we had inspiring conversations with business and technology leaders about the future of AI, process orchestration and digital transformation. A sincere thank you to everyone who visited our booth, attended the session and shared their perspectives with us.


Axon Ivy, a Ricoh company trusted within Ricoh's own global operations, helps organizations orchestrate AI, humans, and enterprise systems in one governed operational layer.
AI agents, people, enterprise applications, and automation tools all play a role in modern business processes. Axon Ivy orchestrates them in one governed operational layer, providing visibility, control, and accountability from start to finish.
Digitize. Automate. Orchestrate. Your mission-critical processes.
See every AI-driven decision, workflow, and handoff
Keep humans in control of critical business processes
Enforce governance and compliance at runtime
Coordinate AI, people, and systems end-to-end
The result: One operational layer for AI, people, and enterprise systems.
Who has the authority to stop this if it goes wrong and how long would it take them?
Can you reconstruct what this agent did last Tuesday, and why they did it?
Is there a single place where this work is observable, from end to end?
Are the governance rules enforced at runtime or or are they written in a policy document that nobody actually reads?
If this agent were removed tomorrow, would the work continue or just stop?
John Juerss, Senior Solutions Consultant
John.Juerss@axonivy.com
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Evert Bruyns, Partner Manager Europe
evert.bruyns@axonivy.com
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Marcel Prügel, Director Product
marcel.pruegel@axonivy.com
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Alexandra Witzke-Ng, Head of Marketing
Alexandra.Witzke-Ng@axonivy.com
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Clemens Schiller, Senior Consultant
clemens.schiller@axonivy.com
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