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Digital quality management for better services

Digitalization Process Automtion Quality
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Pascal Gerber
by Pascal Gerber

Time-consuming, paper-intensive, error-prone – quality control processes are usually laborious, but unavoidable. Regular checks are the only way to maintain a high level of services in hotels, municipalities, building management and security services, for example. It doesn't matter what type of service is involved, whether maintenance work, inspections, or approval processes: if quality suffers, this very quickly has an impact on business success and competitiveness.

In many areas, quality controls are based on manual work, paper forms, and Excel spreadsheets. This requires a lot of time and resources. The use of different tools for monitoring and documentation leads to media disruptions and the associated loss of information, inaccurate results, and errors. In addition, conventional methods cannot always keep pace with the growing complexity of modern systems and machines and the increasing mobility of the business world. This makes it a challenge to meet the increasing compliance requirements.



Digital inspection procedures based on optimized processes

New, digital methods for carrying out quality processes are needed to overcome the problems. The use of an intelligent automation platform is promising for implementation. It optimizes and automates quality processes from start to finish. This makes a decisive contribution to improving safety and reliability and also generates the following benefits:

  • Increased efficiency: Automated inspection processes mean that complicated Excel sheets, unnecessary email correspondence, and paper chaos can be completely avoided. Quality checks run faster and more efficiently, saving employees a lot of time and effort.
  • Data-based decisions: By collecting and analyzing large amounts of data, companies can make informed decisions. This not only promotes the efficiency of ongoing processes, but also enables preventative measures to be taken to avoid future problems.
  • Compliance conformity: Automated quality controls enable precise monitoring and documentation of all relevant quality parameters, test results, and process data. This facilitates compliance with industry-specific regulations and standards as well as regulatory and quality requirements from suppliers, customers, partners, and authorities.
  • Reduction of errors: Automated quality management delivers accurate and consistent results. The probability of errors is reduced to a minimum, which improves the overall results of quality control.
  • Early problem detection: Automated systems are able to detect the smallest irregularities or anomalies before they become serious problems. This enables early intervention and prevents costly repairs or downtime.
  • Improved collaboration: Automated quality control processes improve collaboration within the team and with customers, partners, and suppliers. Redundant data entry is avoided and all information can be viewed transparently by everyone involved at all times.


Industry-independent usage

Digital automated quality management can be implemented regardless of industry or business sector. The application scenarios range from facility management in the hotel industry to the quality assurance of food or pharmaceuticals and the inspection of fleet vehicles in car rental companies. The entire quality check process can include the following individual steps:

  • Planned, structured, and consistent task processing
  • Clear regulation of responsibilities through integrated rights and role management
  • Upstream scheduling and employee deployment planning, including automatic allocation of shift work
  • Automated fault detection and monitoring views
  • Efficient troubleshooting and continuous improvement
  • Automated documentation of all information and corrective measures taken
  • Creation of audit reports, trend analyses, and problem forecasts
  • Automated invoicing
  • Integration of feedback mechanisms for employees and customers
  • Automated updating of quality standards and guidelines based on industry regulations and legislative changes


Digital quality assurance: The key to success

Automated quality checks mark a significant step towards more efficient and reliable maintenance, inspection, and service work. They help companies, regardless of their industry, to optimize their operational processes while improving and maintaining the safety and quality of their products and services at a high level. This increases customer satisfaction and ensures future competitiveness and long-term success.