As a result of current market developments banks are being forced to survive in an increasingly data-driven environment. A holistic, digital transformation program should thus take center stage.
Data represents the core of a process. One of the biggest challenges facing market participants in the financial sector is the inventory of legacy systems and fundamentally different data sources that are distributed along the entire value chain.
Robotic process automation (RPA) is currently seen as the all-purpose answer for automating complex processes. However, this can – and indeed must – be seen as no more than the latest hype. But why is RPA alone not enough?
Automation projects must not start or finish as a black box. Therefore, before starting an automation project, it is crucial to determine all relevant success criteria.
