Digital Quality Management for Optimized Services

Time-consuming, paper-intensive, error-prone – quality control processes are usually laborious but essential. Regular checks are the only way to maintain high service standards in industries such as hospitality, municipal services, building management, and security services. Regardless of the type of service - be it maintenance work, inspections, or approval processes - if quality suffers, business success and competitiveness are quickly impacted.

In many sectors, quality controls rely on manual work, paper forms, and Excel spreadsheets, which consume significant time and resources. The use of disparate tools for monitoring and documentation leads to media disruptions, resulting in information loss, inaccuracies, and errors. Moreover, traditional methods struggle to keep pace with the growing complexity of modern systems, machines, and the increasing mobility of the business world. This makes meeting rising compliance requirements a significant challenge.

Digital Inspection Procedures Based on Optimized Processes

New, digital methods for carrying out quality processes are needed to overcome the problems. The use of an intelligent automation platform is promising for implementation. It optimizes and automates quality processes from start to finish. This makes a decisive contribution to improving safety and reliability and also generates the following benefits:

To overcome these challenges, new digital methods for quality processes are necessary. Implementing an intelligent automation platform is a promising solution. Such a platform optimizes and automates quality processes from start to finish. This significantly enhances safety and reliability while offering the following benefits:

• Increased efficiency: Automated inspection processes eliminate the need for complicated Excel sheets, unnecessary email correspondence, and paper chaos. Quality checks become faster and more efficient, saving employees substantial time and effort
• Data-driven decisions: By collecting and analyzing large amounts of data, companies can make informed decisions. This not only boosts the efficiency of ongoing processes but also enables proactive measures to prevent future issues.
• Compliance adherence: Automated quality controls ensure precise monitoring and documentation of all relevant quality parameters, test results, and process data. This simplifies compliance with industry-specific regulations, standards, and the quality requirements of suppliers, customers, partners, and authorities
• Error reduction: Automated quality management delivers accurate and consistent results, minimizing the likelihood of errors and improving the overall outcomes of quality control.
• Early problem detection: Automated systems can detect even the smallest irregularities or anomalies before they escalate into serious issues. This enables early intervention, preventing costly repairs or downtime.
• Improved collaboration: Automated quality control processes enhance collaboration within teams and with customers, partners, and suppliers. Redundant data entry is avoided, and all information is transparently accessible to everyone involved at all times.

“Automated quality checks mark a significant step towards more efficient and reliable maintenance, inspection, and service work.”

Oliver Deutsch

Director Sales & Marketing, Axon Ivy AG

Industry-Independent Application

Digital automated quality management can be implemented regardless of industry or business sector. Use cases range from facility management in the hospitality industry to quality assurance in food or pharmaceuticals, and even the inspection of fleet vehicles in car rental companies. The entire quality check process can include the following steps:

• Planned, structured, and consistent task processing
• Clear assignment of responsibilities through integrated rights and role management
• Upstream scheduling and employee deployment planning, including automatic shift work allocation
• Automated fault detection and monitoring views
• Efficient troubleshooting and continuous improvement
• Automated documentation of all information and corrective actions
• Creation of audit reports, trend analyses, and problem forecasts
• Automated invoicing
• Integration of feedback mechanisms for employees and customers
• Automated updating of quality standards and guidelines based on industry regulations and legislative changes

Digital Quality Assurance: The Key to Success

Automated quality checks represent a significant advancement toward more efficient and reliable maintenance, inspection, and service operations. They help companies, regardless of industry, optimize their operational processes while maintaining and improving the safety and quality of their products and services. This not only boosts customer satisfaction but also ensures future competitiveness and long-term success.